Shipping policy
Shipping Policy
Last updated: 16.11.2025
Thank you for shopping with Sairchie. We’re committed to delivering your hair-care products quickly, reliably, and safely. Please review our shipping policy below.
1. Shipping Locations
We currently ship exclusively within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).
We do not offer international shipping at this time.
2. Processing Times
Orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).
Orders placed after 2 PM will be processed the next business day.
During busy periods (sales, holidays, new product launches), processing may take an additional 1–2 days.
3. Shipping Methods & Delivery Times
We partner with trusted UK couriers to ensure reliable delivery.
Standard Delivery
- Estimated delivery: 2–4 business days
- Flat rate: £3.95
Express Delivery
- Estimated delivery: 1–2 business days
- Flat rate: £5.95
Please note: Delivery times are estimates and may be affected by courier delays or unforeseen circumstances.
4. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to update.
5. Failed Delivery / Incorrect Address
Please ensure your shipping details are accurate at checkout.
If an order is returned due to an incorrect or incomplete address, or if delivery is repeatedly attempted and fails:
• We can reship the order once the correct address is provided (additional shipping costs may apply).
• Alternatively, we can refund the product cost once the parcel is returned to us (shipping fees are non-refundable).
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6. Damaged or Missing Items
If your order arrives damaged, or if items are missing:
• Contact us within 48 hours of delivery at info@sairchie.co.uk with your order number and photos of the parcel/products.
• We will replace or refund affected items in line with our Refund & Returns Policy.
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7. Order Delays
While we process and ship orders promptly, delays may occur due to:
• High seasonal volumes
• Courier network issues
• Severe weather or strikes
If your order is significantly delayed, please contact us so we can assist.
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8. Contact Us
If you have any questions about shipping, please reach out:
📧 Email: info@sairchie.co.uk